This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Dynamic Learning Services has access to subsidised funding for training in Western Australia.

The student fees are indicative only and are subject to change given individual circumstances at enrolment.  Additional fees may apply such as resource fees and other fees. These must be charged in accordance with the Fees and Charges Policy.

The indicative fees for this qualification are $631.80.

Please contact us to confirm eligibility.

For enquiries relating to New South Wales, Australian Capital Territory and South Australia subsidised funding, please contact us directly.